Overview
What is Blackbaud Altru?
Designed for General Admissions Organizations
Altru does it all!
Altru does everything "well enough" to keep around.
Good Tool if used as advertised
Altru - a well-rounded POS and CRM database
Altru - Giving up a little to gain a lot
Altru - the good, the bad and the meh.
Altru - An Intuitive & Interactive CRM System
Altru Shifts Focus from the Work to the Service
First year of use at children's museum
Altru - true to membership recruitment
Awards
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Altru?
Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.
According to the vendor, this solution enables users to:
- Centralize all the information they need to know about their visitors, donors and members.
- Boost efficiency to focus on their mission.
- Streamline their external and internal communication efforts.
- Engage and cultivate visitors and supporters more consistently and effectively.
- Access the power of ResearchPoint directly within Altru
Blackbaud Altru Features
- Supported: General Admission Ticketing
- Supported: Real-Time Membership
- Supported: Unified Constituent Record
- Supported: Fast and Intuitive Front Desk Sales
- Supported: Embedded Analytics
- Supported: Intuitive User Interface
- Supported: Responsive Webforms
Blackbaud Altru Screenshots
Blackbaud Altru Competitors
Blackbaud Altru Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States |
Supported Languages | English |
Blackbaud Altru Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-9 of 9)A solid solution
- Point of sale - Ease of understanding by front staff.
- Membership transactions - Ease of understanding by front staff.
- Group sales - The process could be more streamlined.
- Reporting - There is not one report that I can tie out to financials.
Altru does it all!
- Manages Memberships
- Inventory of Small Retail
- Daily Sales
- Online Group Sales
Altru does everything "well enough" to keep around.
- Development - prospect management, memberships, donations
- Visitor Services - ticket sales for programs/special events
- Marketing - communications, web form management
- Web Management - no online portal for site "registrants," little customization, and no group sales
- Group Sales Management - unable to change orders after complete, not user friendly
- Ticket Sales - not user friendly, restrictive, event check-in clunky
It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
Good Tool if used as advertised
- Event and Program Management - It's easy to create events and program series and sell tickets online through online forms.
- Annual Fund Donations - It's simple to create donation forms and gift processing is easy and fast with batch inputs.
- Point of sale is clean and simple.
- Custom querying features can be cumbersome to build and don't always give you the results you expect.
- Online payments cannot always be re-designated, which can be difficult with high level donors and board members make pledge payments through an online form and then they cannot be re-designated to their pledge.
- Multiple donor or membership programs can be difficult to manage.
Altru - Giving up a little to gain a lot
- Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
- Constituent tracking provides powerful data tools to understand all points of contact with visitors.
- Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
- Query system not user-friendly for management with limited database background.
- Limited company-to-user support outside of an online community of users. No long term account managers for program.
- No email analysis tools for eblasts.
- Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
Altru - the good, the bad and the meh.
- Point of Sales system, which is very user-friendly, and easy to navigate.
- Member Database, which is easy to search through to locate information on patrons.
- Event Calendar and Listings, which is organized and color coded.
- Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
- Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
- Customizing web forms for program registration is a little bit difficult to figure out and to execute.
Altru - An Intuitive & Interactive CRM System
- The system is very intuitive and easy to learn, especially the sales functions.
- The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
- Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
- Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
- We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
- I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
- I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Altru Shifts Focus from the Work to the Service
- Instant sharing of data across departments. When a visitor's address is updated at the front desk, that information is available immediately to our development staff.
- 360 degree view of our visitors. We can see all of a visitor's activity -- when they're coming to the museum, what events they attend -- which gives us a better understanding of their needs.
- Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network.
- Altru Tech Support is awesome! They are very patient and, if they don't know the answer, they find out for you.
- There is no online sales for merchandise.
- The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
- The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
First year of use at children's museum
- Combines multiple departments' data under "one roof".
- Interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex interests.
- Support team is very knowledgeable and readily available; the Altru Community is full of other users who can also help you through your specific question or issue.
- We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
- We do not use Altru for volunteer management because of its limited functionality.
- We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.